The refund/exchange/cancellation policy is individualized per each program. Here is a quick summary of those policies:
All requests for refunds and cancellations for events must be received via email a minimum of 30 days in advance of the event. If request for refund or cancellation is received after that date, but more than 7 days prior to the event, the purchaser will be given full credit of the amount paid for a future event. If it is less than 7 days prior to the event, no refund is given.
There are no refunds for purchases of digital products. Please let us know if you have any issues downloading your files and we will be happy to help.
Please let us know if there is a problem with any of the physical products we sell. For CDs, we will replace any CDs that are not received or arrive in unusable or damaged condition.
We will never ever ever ever ever send you spam. We will never ever ever ever sell your name or email address. We will guard your information with our lives.